Privacy policy
Effective date: 15 March 2026
Grandpa House ("we", "us", "our") operates the website grandpahouseco.com (the "Site"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have.
By visiting or using the Site, or by purchasing products from us, you agree to the terms of this Policy.
1. Information we collect
Information you give us
You may provide personal information when you:
• Create an account or log in;
• Place an order or return an order;
• Contact customer support, submit a form, or subscribe to marketing;
• Participate in promotions, surveys, or product reviews;
• Provide content (reviews, photos, messages) on the Site.
Typical information includes:
• Name, email address, phone number;
• Shipping and billing address;
• Payment information (processed by third-party payment providers);
• Order history and product preferences;
• Messages, photos, reviews and other content you submit;
• Any other information you choose to provide.
Information collected automatically
When you use the Site we automatically collect:
• Device and browser information (device type, operating system, browser);
• IP address and approximate location;
• Pages viewed, referral source, time on site;
• Cookies and similar tracking technologies (see "Cookies" below).
2. How we use your information
We use your information to:
• Process and fulfill orders and manage returns and refunds;
• Communicate with you about your orders, account and customer service requests;
• Provide, maintain and improve the Site and our services;
• Personalize your experience and show relevant product suggestions;
• Send marketing communications where you have consented (you may opt out anytime);
• Prevent and detect fraud, and enhance security;
• Comply with legal obligations and enforce our terms;
• Conduct analytics and reporting.
If you do not provide required information (for example name, address, payment), we may not be able to complete your order.
3. Legal basis (where applicable)
To the extent applicable under local law, we rely on one or more of the following grounds to process your personal data:
• performance of a contract with you (e.g., to process your order);
• your consent (e.g., marketing emails);
• our legitimate interests (e.g., fraud prevention, analytics, product development);
• compliance with legal obligations.
4. Sharing your information
We share your information only with parties necessary to operate our business:
• Service providers: payment processors (for example, Razorpay or Shopify Payments), shipping and courier partners, fulfillment providers, email and SMS providers, analytics and advertising providers, and website hosting providers (Shopify).
• Business transfers: if Grandpa House is sold, merged, or its assets transferred, customer data may be part of the transaction.
• Legal and safety: when required by law, court order, or to prevent fraud or harm.
• With your consent: we will share when you ask us to (for example, referral or gift messages).
We require service providers to protect your data and only use it for the services they provide us.
5. Cookies and tracking
We use cookies and similar technologies to operate and improve the Site, remember your preferences, analyse usage, and show relevant advertising.
You can manage cookie preferences in your browser (block or delete cookies). Note that disabling cookies may affect Site functionality.
We and our partners may use:
• Essential cookies (required for Site functionality)
• Performance and analytics cookies (to understand usage)
• Advertising cookies (to show relevant ads)
6. Marketing communications
If you opt-in, we may send promotional emails, SMS or WhatsApp messages about products, offers, and events. You can unsubscribe at any time using the unsubscribe link in the message or by contacting us at the details below. Even if you opt out, we will still send transactional messages (order confirmations, shipping updates, refunds).
7. Data retention
We keep your personal information for as long as necessary to provide the services you request, comply with legal obligations, resolve disputes, and enforce agreements. In general:
• Order and transaction records: retained for at least the period required for tax and accounting purposes (typically 3-7 years).
• Account information: retained while your account exists and as necessary to comply with legal obligations.
• Marketing preference data: retained until you unsubscribe.
• Analytics and aggregated data: retained in anonymized or aggregated form.
8. Security
We maintain reasonable administrative, technical and physical safeguards to protect your personal information. No online system is completely secure; we cannot guarantee absolute security. If a data breach occurs, we will take appropriate steps to investigate and notify affected individuals as required by law.
9. International transfers
Your information may be transferred to, stored, and processed in India or other countries where our service providers operate. Where required by law, we implement safeguards to ensure an adequate level of protection.
10. Your rights and choices
Depending on where you live and applicable law, you may have rights including:
• Request access to your personal data;
• Request correction or deletion of your personal data (subject to legal and contractual requirements);
• Withdraw consent where processing is based on consent;
• Object to or restrict certain processing;
• Request a portable copy of your data.
To exercise any right, please contact us using the details below. We will respond within a reasonable time and in accordance with applicable law. Note: we may retain certain information if required by law (e.g., for tax or accounting).
11. Children
Our Site is not directed to children under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us and we will take steps to remove it.
12. Third-party links and social media
The Site may contain links or integrations to third party sites (social networks, payment providers). We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing personal information.
13. Changes to this policy
We may update this Privacy Policy from time to time. The "Effective date" at the top will indicate when the policy was last revised. We encourage you to review this page periodically.
14. Contact us (privacy requests & questions)
If you have questions about this policy or wish to exercise your privacy rights, contact:
Grandpa House Co
Email: grandpahouseco@gmail.com
Phone / WhatsApp: +91 70228 56985