Refund policy

Effective Date: 15 March 2026

Grandpa House Coffee products are perishable. Returns for change of mind or taste are not accepted.

 

Returns & Cancellation

Change of Mind

• Returns are not accepted once the product is delivered and opened.

Damaged / Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours:

✉ grandpahouseco@gmail.com

Include:

• Order number
• Photos of product & packaging
• Description

After verification, we will offer a replacement or refund.

Return Conditions

• Returns only after approval
• Product must be unused and in original packaging
• Unauthorized returns will not be accepted

Cancellation

• Orders can be cancelled before dispatch only
• Once dispatched, cancellation is not possible

Contact:
✉ grandpahouseco@gmail.com
☎ +91-7022856985

Refund Policy

When Refunds Are Issued

Refunds apply for:

• Damaged products
• Incorrect items
• Cancelled orders (before dispatch)

Processing Time

• Refunds are processed within 5-7 working days

Refund Method

• Online payments → original payment method
• COD → bank transfer (IMPS/NEFT)

Shipping Charges

• Non-refundable unless the issue is from our side

Exceptions

No refunds for:

• Change of mind
• Opened/used products

Grievance Redressal

Grievance Officer: Lohan Kariappa
✉ grandpahouseco@gmail.com
☎ +91-7022856985

Response within 3 working days